Consumer Rebates Before 2019 FAQs

Click on a question below to find out the answer.

TECT have an investment portfolio that includes a  shareholding in Trustpower, and because you bought your power from Trustpower and lived in the qualifying area you became a consumer of TECT. TECT is a separate entity to Trustpower.


Qualifying Area - basically the territories of Tauranga City Council and WBOP District Council. (Formerly supplied electricity by Tauranga Electric Power Board or Tauranga Electricity Ltd).  Only parts of Waihi Beach are eligible - includes Bowentown end to 106 Seaforth Road (104 Seaforth Road is not included in the TECT area)

 

To have been eligible to receive the rebate prior to 2019, you must have met the following criteria:

 - Be a Trustpower power customer with an active power account in the same name, basically in the Tauranga City or Western Bay of Plenty region (see note below), on 01 April  and continuously through to 30 September.

 - If you moved properties during the qualifying period there must be less than 30 days between finalising one account and registering with Trustpower into the new property. 

Parts of Waihi Beach are excluded from the TECT District.  106 Seaforth Rd - Bowentown end is included in TECT's District. 104 Seaforth Rd - Waihi Beach is excluded.

 

The money for consumer rebates comes from returns on TECT’s investments which include a 26.8% shareholding in Trustpower.  The current policy is that approximately 80% of distributions are to be distributed direct to consumers by way of rebate annually.

No. You received the rebate because you were a beneficiary of TECT.  See Question 1.

The 2018 rebate included a fixed amount between $435-$585 (depending on which services you receive from Trustpower - see below) plus a small variable portion based on your total spend during the qualifying period. 

Fixed Amounts:   Power account only                        $435

                              Power + Gas                                       $485

                              Power + Internet                               $535

                              Power + Gas + Internet                     $585

Rebate cheques were mailed early-mid November 2018.  If you haven't received a rebate cheque and were expecting one, you have 12 months to query your eligibility.  Please contact the TECT office on 07 578 5094.

No, only Trustpower customers in the Tauranga/Western Bay region were eligible to receive the rebate.  Note boundaries for Waihi Beach per Q1 above.

It will depend whether or not you re-connected with Trustpower in your new property (in the TECT area) and the length of time between moving properties. A maximum of 30 days between moves is allowed.

You have 2 options:
1) Use it to pay or part pay your Trustpower account by forwarding the rebate cheque to Trustpower (Private Bag 12023, Tauranga Mail Centre 3143).
2) Return the rebate cheque to TECT (DX Box HP40007 Tauranga / The Kollective, 17th Avenue Tauranga) with instructions to either: split the rebate between you (half each); or pay the rebate to one account holder.  Bank account details and relevent ID will need to be provided.

No.  To be eligible to receive the TECT rebate cheque, you must have had an active Trustpower power account on 01 April 2018 and continuously through to 30 September 2018, there are no part payments.

You need to have registered for broadband (or gas supply) services by the 31st of July 2018 and have an active account for these services on 30 September 2018 to be eligible for the additional payments.

No.  You would only receive one fixed payment for any type of internet service.  The same applies to reticulated gas and LPG.

We will put a stop payment on the rebate cheque and pay your rebate amount into your nominated bank account. Please contact our office on 07 578 5094.

The name(s) on the rebate cheque and the address it has been posted to is the same as it appears in Trustpower’s records.

1) Phone Trustpower on 0800 87 87 87 to update your details with them to ensure future Trustpower accounts and rebates received from TECT are correct; then
2) return the rebate cheque to TECT (DX Box HP40007 Tauranga / The Kollective, 17th Avenue, Tauranga) with instructions requesting us alternative payment. You will need to supply TECT with suitable identification and bank account details.

If you changed the name on your account during the qualifying period you may not be eligible for a rebate, please contact our office for further information 07 578 5094

Yes – forward your rebate cheque to Trustpower - Private Bag 12023, Tauranga Mail Centre 3143. You CANNOT pay your Trustpower account at the Post Office with the rebate cheque.

The names which appear on the rebate cheque is how it appears on Trustpower’s records.
You have 2 options:
1) Use it to pay or part-pay your Trustpower account; OR
2) Return the rebate cheque and letter to TECT (DX Box HP40007, Tauranga / The Kollective, 17th Avenue, Tauranga) with instructions to pay the rebate to the surviving spouse or beneficiaries.  You will need to provide suitable identification and a copy of the Death Certificate and/or Will. 

We encourage you to contact Trustpower on 0800 87 87 87 and change the Trustpower account into your name to ensure future correspondence and rebates from TECT appear in the correct name.

If you have received more than one rebate cheque this is because you have two Trustpower power accounts. Each rebate cheque includes a fixed sum plus a variable amount based on total spend over the qualifying period (see Q5 for these amounts).  The ICP number for each power connection or property is printed on the letter that the rebate cheque was attached to – use this to match it to the ICP number on your Trustpower bills.

No, you cannot cash the rebate cheque at the bank – this is for your protection against fraudulent use.
You have 3 options:
1) Bank it in a bank account in the name of the person named on the rebate cheque; OR
2) Use it to pay or part pay your Trustpower account by forwarding the rebate cheque to Trustpower (Private Bag 12023, Tauranga Mail Centre); OR
3) Return your rebate cheque to TECT to use for other community related initiatives and projects. Clearly indicate on envelope “TECT Projects” when returning the rebate cheque. A receipt will be issued.
Note: You cannot pay your Trustpower account at the Post Office with the rebate cheque.

The rebate cheque was paid to the person or organisation named on the Trustpower account.  This person(s) is liable to pay the bill and are therefore entitled to receive the rebate.

From 2019 Trustees are considering a move to paying rebates directly into eligible consumers' nominated bank accounts, or as a credit to their power account.  Information about this years' payment options will be mailed to consumers in April/May 2019.


Any stale rebate cheques from previous distributions will be credited to the account holder's nominated bank account.

No.  Rebates are made from TECT’s capital and therefore is not taxable to you.  It should not be included in your tax return.

Rebate cheques go stale after 6 months. Send the stale cheque back to TECT (DX Box HP40007, Tauranga / The Kollective, 17th Avenue, Tauranga) and we will credit the rebate to your nominated bank account.

You have 12 months from distribution date to query your eligibility to a rebate.

Rebate cheques paid since November 2010 are a distribution of TECT’s capital and therefore is not taxable to you.  You do not need to declare this income.  It should not be included in your tax return.  TECT can provide information to consumers about previous years’ rebates to them, however a search fee may apply.  Please contact our office (07) 578 5094.

STILL CONFUSED?

Phone TECT office on 07 578 5094
Email info@tect.org.nz

Visit  The Kollective, 17th Ave, Tauranga South, Tauranga 3112

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