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Consumer Rebate FAQs

Click on a question below to find out the answer.

TECT have an investment portfolio that includes a  shareholding in Trustpower, and because you buy your power from Trustpower and live in the qualifying area you become a consumer of TECT. TECT is a separate entity to Trustpower.

Qualifying Area - basically the territories of Tauranga City Council and WBOP District Council. (Formerly supplied electricity by Tauranga Electric Power Board or Tauranga Electricity Ltd).  Only parts of Waihi Beach are eligible - includes Bowentown end to 106 Seaforth Road (104 Seaforth Road is not included in the TECT area)

To be eligible to receive the TECT rebate in 2019, you must meet the following criteria:

 - Be a Trustpower power customer with an active power account in the same name, basically in the Tauranga City or Western Bay of Plenty region (see note below), on 1 April 2019 and continuously through to 30 September 2019.

 - If you move properties during the qualifying period there must be less than 30 days between finalising one account and registering with Trustpower into the new property.  See Question 8 for more details.

Parts of Waihi Beach are excluded from the TECT District.  106 Seaforth Rd - Bowentown end is included in TECT's District. 104 Seaforth Rd - Waihi Beach is excluded.

The money comes from returns on TECT’s investments which include a 26.8% shareholding in Trustpower.  The current policy is that approximately 80% of distributions are to be distributed direct to consumers by way of rebate annually.

No. You have received this rebate because you are a beneficiary of TECT.  See Question 1.

Eligible TECT consumers will receive a fixed (minimum) amount of $440, plus a variable amount based on their total spend over the qualifying period, in 2019. 

The distribution in 2019 will be made in November 2019.

For the 2018 distribution, rebate cheques were mailed in early November 2018. If you think you are eligible but haven't received a rebate cheque please contact us on (07) 578 5094.

Rebates can be paid directly into eligible consumers' nominated bank accounts. If preferred, consumers can have their rebate credited to their Trustpower power account. This will be the default payment method if no bank details are provided. Information about this years' payment options will be mailed to consumers in April 2019.

The bank account details held for the TECT rebates are separate to Trustpower's billing systems. 

Trustpower holds the consumer information that can verify the Trustpower account holder. Trustpower also have the technical systems in place to keep consumers' information secure.

No, only Trustpower power customers living generally in the Tauranga/Western Bay region are eligible to receive the rebate.  Note TECT boundaries for Waihi Beach per Q2 above.

It will depend whether or not you re-connected with Trustpower in your new property (within the TECT area) and the length of time between moving properties. A maximum of 30 days between moves is allowed.

No.  To be eligible to receive the TECT rebate you must have an active power account on 1 April and continuously through to 30 September, there are no part payments.

If you change the name on your power account during the qualifying period you are not eligible for a rebate.  Some exceptions apply, please contact our office on 07 578 5094.

Rebate eligibility is applied to each ICP (power supply) within the TECT district.  Each rebate includes a fixed sum (See Question 5 above) plus a variable amount based on your total spend with Trustpower over the six month qualifying period.  You will be able to match the ICP number on your payment remittance letter with the ICP number on your power bill.

The rebate is paid to the person or organisation named on the Trustpower account. This person(s) is liable to pay the bill and are therefore entitled to receive the rebate. 

Contact Trustpower for this information – 0800 87 87 87

No.  The rebates are all processed in one batch and it's not possible to seperate one out before this process occurs.

No. The rebate is being made from TECT’s capital and therefore is not taxable to you.  It should not be included in your tax return.

Rebates paid since November 2010 are a distribution of TECT's capital and therefore is not taxable to you.  You do not need to declare this income and it should not be included in your tax return.

TECT can provide information about previous years' rebates to consumers, however a search fee may apply.  Please contact our office (07) 578 5094.

Rebate cheques go stale after 6 months. Return the stale cheque to TECT (DX Box HP40007, Tauranga / The Kollective, Seventeenth Ave, Tauranga) and we will pay the rebate into your nominated bank account.  You will need to provide ID and bank account details.

You have 12 months from the date of distribution to query your eligibility to a rebate.  The distribution date in 2018 was: 6 November 2018.


For FAQs related to consumer rebates before 2019, please click here

Phone TECT office on 07 578 5094

Visit  The Kollective, Historic Village, 17th Ave, Tauranga South, Tauranga 3112

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