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Rebate FAQs

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1. Who is eligible to receive the TECT rebate?

To be eligible to receive the rebate, you must meet the following criteria:

  • You must have been a Trustpower customer on the 28th January 2021.
  • Be a Trustpower power customer with an active power account in the same name, basically in the Tauranga City or Western Bay of Plenty region (see note below) during the eligibility periods:
  • The eligibility period for the July rebate is: 1 October – 31 March.
  • The eligibility for the December rebate is: 1 April – 30 September.

If you moved properties during the qualifying period there must have been less than 30 days between finalising one account and registering with Trustpower into the new property. 

Parts of Waihi Beach are excluded from the TECT District.  106 Seaforth Rd - Bowentown end is included in TECT's District. 104 Seaforth Rd - Waihi Beach is excluded.

2. How much is the rebate?

The rebate is $500 a year; $250 is paid in July, and $250 is paid in December.

3. When is the rebate paid?

The rebate is paid in July and December. 

4. How is the rebate paid?

The rebate is either paid directly into eligible beneficiaries' nominated bank accounts, or credited to beneficiaries' power account*. A credit to the power account is the default payment method if no bank details were provided. 

If you would like to change your rebate payment method, go to and change your selection through your MyAccount.

* If you close your power account while any rebate payments (or part of any rebate payments) remain as credit on your account, and if Trustpower is unable to contact you about the credit, that credit will be returned to TECT 12 months after the date the credit was applied to your account.

5.Why are we receiving this rebate?

TECT has an investment portfolio that includes a shareholding in Trustpower, and because you buy your power from Trustpower and live in the qualifying area* you become a beneficiary of TECT. TECT is a separate entity to Trustpower.

*Qualifying Area - basically the territories of Tauranga City Council and WBOP District Council. (Formerly supplied electricity by Tauranga Electric Power Board or Tauranga Electricity Ltd). Only parts of Waihi Beach are eligible - includes Bowentown end to 106 Seaforth Road (104 Seaforth Road is not included in the TECT area). View our district map here.

6.Where does the money come from in the first place?

The money comes from returns on TECT’s investments which include a 26.8% shareholding in Trustpower and a diversified portfolio.

7. Has the rebate got something to do with our Trustpower shares?

No. You have received this rebate because you are a beneficiary of TECT.  See Question 5.

8. Why do I need to provide my bank account details to receive the rebates when Trustpower already has them for my power account direct debit?

The bank account details held for the TECT rebates are separate to Trustpower's billing systems.

9. Will people outside Tauranga/Western Bay receive a rebate?

No, only Trustpower power customers living generally in the Tauranga/Western Bay region are eligible to receive the rebate.  Note TECT boundaries for Waihi Beach per Question 2.

10. Will customers who sign up with Trustpower or Mercury after 28 January 2021 receive a rebate?

No, to be a TECT beneficiary, you must have been a Trustpower customer on 28 January 2021. 

11. What happens if I moved house during the qualifying periods? Will I still receive a TECT rebate?

It will depend whether or not you re-connected with Trustpower in your new property (within the TECT area) and the length of time between moving properties. A maximum of 30 days between moves is allowed.

12. If I move away before the close off date - do I get a part payment?

No.  To be eligible to receive the rebate you must have had an active power account continuously throughout the eligibility period. The eligibility periods are: 

July rebate: 1 October - 31 March
December rebate: 1  April - 30 September

There are no part payments.

13. If we change our account name during the qualifying period do we still get a rebate?

If you change the name on your power account during the qualifying period you will not be eligible for the rebate.  Some exceptions apply, please contact our office on 07 578 5094.

14. The account is in our landlord’s/body corporate name but we pay the bill. Do we receive the rebate?

The rebate is paid to the person or organisation named on the Trustpower account. This person(s) is liable to pay the bill and are therefore entitled to receive the rebate. 

15. What is the balance of our power bill?

Please contact Trustpower for this information – 0800 87 87 87.

16. Can I have my rebate paid early?

No.  The rebates are all processed in one batch and it's not possible to separate one out before this process occurs.

17. Do I declare the income in my tax return?

No. The rebate is being made from TECT’s capital and therefore is not taxable to you.  It should not be included in your tax return.

18. Do I have to declare the rebate as income for my local council rates rebate?


19. I've lost my tax certficate

Rebates paid since November 2010 are a distribution of TECT's capital and therefore is not taxable to you.  You do not need to declare this income and it should not be included in your tax return.

TECT can provide information about previous years' rebates to beneficiaries, however a search fee may apply.  Please contact our office (07) 578 5094.

20. I have a rebate cheque from 2018 or earlier, how can I get this paid out?

If you are still holding a cheque from 2018 or earlier, please send this to the TECT office at DX Box HP40007, Tauranga, 3112, or drop off to us at The Kollective, 145 17th Avenue, Tauranga. Please ensure you include a note stating how you would like this rebate paid; either into your bank account, or credited to your power account. 

If you would like it paid into your bank account, please provide your bank account details (either a deposit slip, bank statement or screenshot from your online banking showing your bank account number and name). If there are multiple names on your Trustpower account, but you would like it paid into an individual's bank account, we will need authorization from the other account holder/s that they are happy for the rebate to be paid to the individual. This can be done by sending a copy scan of the other account holder/s driver license or passport, including the other account holder/s signature.

Still unsure?

Contact our team:

Phone: TECT office on 07 578 5094
Visit: The Kollective, Historic Village, 17th Ave, Tauranga South, Tauranga 3112


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