2019 Rebate FAQs
Click on a question below to see the answer.
1. Why did we receive this rebate?
TECT have an investment portfolio that includes a shareholding in Trustpower, and because you buy your power from Trustpower and live in the qualifying area* you become a beneficiary of TECT. TECT is a separate entity to Trustpower.
*Qualifying Area - basically the territories of Tauranga City Council and WBOP District Council. (Formerly supplied electricity by Tauranga Electric Power Board or Tauranga Electricity Ltd). Only parts of Waihi Beach are eligible - includes Bowentown end to 106 Seaforth Road (104 Seaforth Road is not included in the TECT area).
2. Who was eligible for a TECT rebate?
To be eligible to receive the TECT rebate in 2019, you must have met the following criteria:
- Be a Trustpower power customer with an active power account in the same name, basically in the Tauranga City or Western Bay of Plenty region (see note below), on 1 April 2019 and continuously through to 30 September 2019.
- If you moved properties during the qualifying period there must have been less than 30 days between finalising one account and registering with Trustpower into the new property.
Parts of Waihi Beach are excluded from the TECT District. 106 Seaforth Rd - Bowentown end is included in TECT's District. 104 Seaforth Rd - Waihi Beach is excluded.
3. Where did the money come from in the first place?
The money comes from returns on TECT’s investments which include a 26.8% shareholding in Trustpower and a diversified portfolio. The current policy is that approximately 80% of distributions are to be distributed direct to beneficiaries by way of rebate annually.
4. Has this rebate got something to do with our Trustpower shares?
No. You have received this rebate because you are a beneficiary of TECT. See Question 1.
5. How much was the rebate?
Eligible TECT beneficiaries received a fixed (minimum) amount of $440, plus a variable amount based on their total spend over the qualifying period, in 2019.
6. When was the rebate paid?
The distribution in 2019 was made in November 2019.
7. How was the rebate paid?
Rebates could be paid directly into eligible beneficiaries' nominated bank accounts. If preferred, beneficiaries could have their rebate credited to their Trustpower power account*. This was the default payment method if no bank details were provided.
* If you close your power account while any rebate payments (or part of any rebate payments) remain as credit on your account, and if Trustpower is unable to contact you about the credit, that credit will be returned to TECT 12 months after the date the credit was applied to your account.
8. Why did I need to provide my bank account details to receive the rebate when Trustpower already has them for my power account direct debit?
The bank account details held for the TECT rebates are separate to Trustpower's billing systems.
9. Why did I need to provide my bank account details to Trustpower and not TECT?
Trustpower holds the information that can verify the Trustpower account holder. Trustpower also have the technical systems in place to keep beneficiaries' information secure.
10. Did people outside Tauranga/Western Bay receive a rebate?
No, only Trustpower power customers living generally in the Tauranga/Western Bay region are eligible to receive the rebate. Note TECT boundaries for Waihi Beach per Q2 above.
11. I moved house during the qualifying period (1 April - 30 September). Do I still receive a TECT rebate?
It will depend whether or not you re-connected with Trustpower in your new property (within the TECT area) and the length of time between moving properties. A maximum of 30 days between moves is allowed.
12. I moved away before the close off date - do I get a part payment?
No. To be eligible to receive the TECT rebate you must have an active power account on 1 April and continuously through to 30 September— there are no part payments.
13. We changed our account name during the qualifying period (1 April-30 September) - do we still get a rebate?
If you change the name on your power account during the qualifying period you are not eligible for a rebate. Some exceptions apply, please contact our office on 07 578 5094.
14. We have two power accounts, will we receive two rebates?
Rebate eligibility is applied to each ICP (power supply) within the TECT district. Each rebate includes a fixed sum (See Question 5 above) plus a variable amount based on your total spend with Trustpower over the six month qualifying period. You will be able to match the ICP number on your payment remittance letter with the ICP number on your power bill.
15. The account is in our landlord’s/body corporate name but we pay the bill. Do we receive the rebate?
The rebate is paid to the person or organisation named on the Trustpower account. This person(s) is liable to pay the bill and are therefore entitled to receive the rebate.
16. What is the balance of our power bill?
Please contact Trustpower for this information – 0800 87 87 87.
17. I need the money now, can I have my rebate early?
No. The rebates are all processed in one batch and it's not possible to separate one out before this process occurs.
18. Do I have to declare the income in my tax return?
No. The rebate is being made from TECT’s capital and therefore is not taxable to you. It should not be included in your tax return.
19. Do I have to declare the rebate as income for my local council rates rebate?
20. I've lost my tax certificate.
Rebates paid since November 2010 are a distribution of TECT's capital and therefore is not taxable to you. You do not need to declare this income and it should not be included in your tax return.
TECT can provide information about previous years' rebates to beneficiaries, however a search fee may apply. Please contact our office (07) 578 5094.
21. I have a rebate cheque from previous year which is now stale - what do I do?
Rebate cheques go stale after 6 months. Return the stale cheque to TECT (DX Box HP40007, Tauranga / The Kollective, Seventeenth Ave, Tauranga) and we will pay the rebate into your nominated bank account. You will need to provide ID and bank account details.
22. I haven't received a rebate, but I think I'm entitled.
You have 12 months from the date of distribution to query your eligibility to a rebate. The distribution date in 2018 was: 6 November 2018.
23. I have a rebate cheque from 2018 or earlier, how can I get this paid out?
If you are still holding a cheque from 2018 or earlier, please send this to the TECT office at DX Box HP40007, Tauranga, 3112, or drop off to us at The Kollective, 17th Avenue, Tauranga. Please ensure you include a note stating how you would like this rebate paid; either into your bank account, or credited to your power account. If you would like it paid into your bank account, please provide your bank account details (either a deposit slip, bank statement or screenshot from your online banking showing your bank account number and name). If there are multiple names on your Trustpower account, but you would like it paid into an individual's bank account, we will need authorization from the other account holder/s that they are happy for the rebate to be paid to the individual. This can be done by sending a copy scan of the other account holder/s driver license or passport, including the other account holder/s signature.