What You Need to Do

If you are happy for your rebate to be credited to your Mercury account, you do not need to do anything.

If you wish to select another or update your payment option, please call Mercury on 0800 10 18 10, and one of the team will be able to help you.  Alternatively, you can manage your own payment preference via your Mercury My Account Login.

Please note, beneficiaries can only change their payment preference before the portal closes prior to each rebate payment. For the December 2023 rebate distribution, the cutoff date is 12th November.

Eligible beneficiaries* can choose from three options to receive the rebate:

  • Rebate paid direct into bank account:
    The rebate will be paid directly into your nominated bank account.  Allow 3 working days to see the credit in your account.  You can provide your bank account details to Mercury via your Mercury My Account Login,  or by calling 0800 10 18 10.                  

  • Rebate credited to your power account**:
    The rebate will be credited to your power account. This will be the default payment option. Allow 3 working days after the distribution for the credit to be applied to your power account.

  • Rebate gifted to the Acorn Foundation Vital Impact Fund:
    You can choose to have your rebate gifted to the Acorn Foundation Vital Impact Fund. This fund invests your donation, so that it continues growing over time. Interest earned from this investment is distributed each year to deserving community organisations, so your donation keeps giving to your community – forever. You will be issued a donation receipt from Acorn Foundation and will be able to claim a 33.3% tax credit – so you can give back and get back! See instructions below.

** If you close your power account while any rebate payments (or part of any rebate payments) remain as credit on your account, and if Mercury is unable to contact you about the credit, that credit will be returned to TECT 12 months after the date the credit was applied to your account.

* To qualify for the December 2023 rebate, you must have had a Mercury power account in the same name from 1 April 2023 and continuously through until 30 September 2023. 

* To qualify for the July 2024 rebate, you must have a Mercury power account in the same name on 01 October 2023 and continuously through until 31 March 2024.


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